Losing customers?

Has America

lost it's edge?

Customer Service Wars

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As you know, JE offers professional instruction and training - to the staff and management of companies in America ( and other countries ), on proper customer service. Why? Simply to gain and retain customers locally and globally.

As soon as I say that to business owners or managers who have not been to Japan - remark:

"My business offers great customer service. Why do I need JE to teach my staff, customer service?"

Your business probably does offer great customer service. However, if you have noticed that your client base is off, or your customers are complaining a lot more than they use to - we offer programs to help get and retain clients.

In Japan, when one visits a store, office, restaurant, or any business - you will be treated like the king of the world. However, when in America, it's reported that a lot of customers are treated like a virus. Well, like a bad cold anyway.

In America, service is not a giveaway! You must pay for service. In Japan, service is free.

In my opinion, Japan has the best customer service in any sector, in the world. America has lost it's edge. But I can help you get it back with our JE Professional Specialist Programs - to midsize, up to fortune 500 companies.

Proper customer service is the backbone of client loyalty. It's what keeps customers happy, coming back for more, talking highly about what your company does, who has helped them, keeps you in business, and offers you and your business - opportunities for growth.

Businesses in America lacks professional customer service, and it really shows at airports, the local convenience stores, with taxi drivers, and with office staff in almost any company.

Telephone companies and large credit card companies offer a prerecorded telephone customer service agent to help you if you press one for customer service, two for billing and three for anyone. Sorry, but I don't think that's quality customer service when you never get to actually speak to a nice and helpful representative.

If you've ever been to Japan, you know that customer service is an important part of daily business practice - that lure and keep customers, and promote your company.

America has lost it's pride in terms of customer service. As a matter of fact, I'm not sure if Americans know what great customer service is anymore. Merely asking "who's next" is not the best way to " request to help "your next valued client.

So, why the difference between Japanese and American customer service?

Well, Japan has a great culture and proper manners that flow over into their business practices - but even they are taught how to present themselves to the valued customer.

I offer your staff and management programs to incorporate the basic idea's into your "in-house" instructions.

Here are just a few examples of what JE offers to businesses who wish to upgrade their customer service department:

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Welcoming vs. Noticing your customers

A great customer service representative must always acknowledge and welcome the customer in a way that makes them feel important. Like they are the only customer in the store.

Asking vs. Requesting to help

A professional customer service representative should always identify themselves as an agent of the organization, and request if they can be of service. And the customer service representative does it with a smile.

What you want to sell vs. What the customer needs

The CSR should determine the needs of the customer. Ask questions to fully understand the problems, concerns, constraints, and desired outcomes of the customer.

Saying I'm sorry vs. Saying I have solutions

If your customer has a problem, make sure to help. Come up with a number of solutions to their problem.

You are getting paid vs. The customer is not

Always remember that the customers time is very valuable. Your customer may or may not buy anything, but make sure you thank them, and ask them to come back.

Remember, in today's business environment - the customer service wars are a battle on the front line in every company. We will introduce you to Japanese style service that will get, maintain, and retain your customer base.

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That's just the tip of the iceberg. We at Japanese-Experts.com have programs to help your company perform well in today's competitive market.

Contact us for more information, or for a proposal on how we can bring your business from zero to sixty - with the JE Japanese Style, Customer Service programs for businesses.

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JE performs your job hunt in Japan, New York, and Hawaii for you! Click us up for more information:

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